Licensed And Insured
American Optometric Association of North Carolina Board of Optometry
Walter L. King, Jr. OD
American Optometric Association of North Carolina Board of Optometry
Morganton, Charlotte, Boone, Taylorsville, Statesville
Warranty, Exchanges and Return Policy
Thank you for trusting us with your eyewear and/or contacts. All of our products are carefully handled and crafted with the utmost care and precision. We hope that you love and enjoy your new purchase and we want you to be completely satisfied with your new eyewear and/or contacts. With all things that are made, situations may occur that may lead you to not being completely satisfied with your purchase. In the event of that occurrence, please review the Warranty, Exchange and Return policy below.
Return Policy
If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20% restocking fee within 30 days of the date your glasses were purchased. Eyeglasses must be returned in the original packaging and in saleable condition. Because eyeglass lens orders are highly customized they cannot be canceled once they have been placed. A restocking fee may be assessed on stopped or processed orders.
Eyewear Exchanges
All our frames carry a 2 year warranty.
Exchanges for frames are permitted up to 30 days from the date of purchase. Exchanges can be valued up to the same retail price as the original order. If the newly selected frame is priced higher, the patient will be responsible for the difference in price.
Exchanges for lenses are permitted up to 30 days from the date of purchase valued at the same retail price as the original order. If the patient wants to upgrade lens designs or features, the patient will be responsible for the difference in price.
In the event that changes need to be made to prescription lenses due to the following but not limited to: prescription changes, material or design changes, measurement changes, manufacturer changes and other lens remake issues, Viewmont Optometry will cover the cost to replace lenses one (1) time within 30 days from the date of purchase at no cost to the patient. No refund or credit will be provided to price adjustments as lenses are being changed at no additional cost to the patient.
If the patient decides after the initial remake to change frame styles there will be a $50 restocking fee charged and any additional fees for frame price difference.
Return Policy
If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20% restocking fee within 30 days of the date your glasses were purchased. Eyeglasses must be returned in the original packaging and in saleable condition. Because eyeglass lens orders are highly customized they cannot be canceled once they have been placed. A restocking fee may be assessed on stopped or processed orders.
Contact lenses Exchanges
Contact lenses may be returned for a full refund within 30 days . Contact lenses must be returned in the original unopened packaging and in saleable condition to be considered as part of the refund.
If a portion of your purchase was made using insurance benefits, we are unable to reinstate benefits. You must contact your insurance company.